Privacy Policy

This Privacy Policy explains how Xavia Nail Arts Pty Ltd collects, holds, uses and discloses personal information. It applies to this website (xavianailartsau.space) and to our nail salon and beauty services delivered from our Melbourne VIC studio. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs).

1. Who we are

Xavia Nail Arts Pty Ltd is an Australian proprietary company operating a nail salon and beauty services business in Melbourne VIC, offering manicures, pedicures, gel and acrylic nail enhancements, nail art and complementary beauty treatments. Our business registration details are recorded with the Australian Business Register, and we are the APP entity responsible for the personal information we hold about you.

2. Personal information we collect

Depending on how you interact with us, we may collect:

• your name and contact details, including your email address and, where relevant to service delivery, your suburb or postcode;
• booking and appointment details, such as preferred dates, selected services and appointment history;
• information you choose to share in an enquiry or quote request, such as style preferences, nail concerns, or allergies and skin sensitivities relevant to providing a safe treatment;
• payment confirmations. We do not store full card numbers on our systems; payments are processed by our payment providers; and
• website usage information, such as pages visited, browser type and general location derived from your IP address.

3. How we collect personal information

We generally collect personal information directly from you when you:

• complete a form on this website, such as our quote page (quote.html) or contact page (contact.html);
• send us an email; or
• make or enquire about a booking at our Melbourne VIC studio.

We may also collect information automatically through cookies and similar technologies when you browse this website, or from third parties (such as a booking platform you use to reach us) where you have consented to that or where it is unreasonable or impracticable for us to collect the information directly from you.

4. Why we collect it (purposes of use)

We collect, use and hold personal information so that we can:

• provide, confirm and manage appointments for our nail and beauty services;
• prepare quotes and respond to your enquiries;
• communicate with you about your booking, including reminders, changes and aftercare guidance;
• process payments and maintain ordinary business records;
• meet our legal, taxation and consumer-law obligations;
• improve our website, services and customer experience; and
• send you offers or studio news only where you have consented, or where the law otherwise permits.

If you choose not to provide information we reasonably require, we may not be able to confirm a booking, prepare a quote or respond to your enquiry.

5. Sensitive information

We do not ordinarily collect sensitive information. Where a note such as an allergy or skin sensitivity is reasonably necessary for us to provide a safe beauty treatment, we will seek your consent before recording it, and we handle that information with additional care as required by APP 3.

6. When we disclose personal information

We do not sell or rent personal information, and we do not share it for unrelated third-party marketing. We may disclose personal information to:

• our team members, for the purpose of delivering your appointment;
• IT and communications providers that support our website, email and booking or scheduling tools;
• payment and banking providers for the purpose of processing payments;
• professional advisers, such as our accountants, where reasonably required; and
• government agencies, regulators or courts where the disclosure is required or authorised by law.

7. Overseas disclosure

Some of our service providers, such as cloud hosting or email platforms, may store or process data outside Australia. Where that occurs, we take reasonable steps, by contract or otherwise, to ensure that any overseas recipient handles your personal information in a manner consistent with the Australian Privacy Principles (APP 8).

8. Direct marketing

We only send direct marketing where you have consented or where it is permitted under APP 7. Every marketing email we send includes a simple way to opt out, or you can reply to any message or email ceo@xavianailartsau.space with the word “Unsubscribe”.

9. Cookies and website analytics

Cookies help this website function and help us understand how visitors use it so we can improve the experience. Most web browsers allow you to block or delete cookies through your settings; doing so may affect some features of the site.

10. Security and retention

We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure (APP 11). Access is limited to team members and providers who need it to perform their role. We keep personal information only for as long as it is needed for the purposes set out in this policy or to meet our record-keeping obligations, after which it is destroyed or de-identified.

11. Access, correction and data quality

We take reasonable steps to ensure the personal information we hold is accurate, complete and up to date (APP 10). You may request access to the personal information we hold about you (APP 12) or ask us to correct information you believe is inaccurate, out of date, incomplete, irrelevant or misleading (APP 13) by emailing ceo@xavianailartsau.space. We will respond within a reasonable period, and we will not charge you simply for making a request.

12. Anonymity and pseudonymity

Where it is lawful and practicable, you may deal with us anonymously or using a pseudonym (APP 2). In practice, bookings and quotes generally require at least a name and email address so we can confirm appointments and respond to you.

13. Complaints and feedback

If you have a concern about how we have handled your personal information, please email ceo@xavianailartsau.space with the subject line “Privacy”. We will acknowledge your complaint within five business days and aim to resolve it within thirty days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via its website at www.oaic.gov.au.

14. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The current version is always published on this page. This policy should be read together with our Terms of Use.

15. Contact us

Privacy enquiries, access requests and complaints can be directed to:

• Attention: Privacy Officer, Xavia Nail Arts Pty Ltd, Melbourne VIC, Australia
• Email: ceo@xavianailartsau.space

Please include only the personal information necessary for your enquiry when you contact us.