Terms of Service

Last updated: 1 July 2025

Welcome to Xavia Nail Arts Pty Ltd (ABN ), trading as Xavia Nail Arts (“we”, “us” or “our”). These Terms of Service (“Terms”) apply to all nail salon and beauty services we provide from our Melbourne studio and through our website at https://xavianailartsau.space. By booking an appointment, purchasing a service or using our website, you agree to be bound by these Terms. Please read them carefully.

1. About these Terms

These Terms form the agreement between you and us for the provision of nail and beauty services. They should be read together with our Privacy Policy, which explains how we handle your personal information. If you do not agree with these Terms, please do not book or use our services.

2. Who we are

Xavia Nail Arts Pty Ltd is a Melbourne-based nail salon and beauty services business operating in Victoria, Australia. You can contact us by email at any time at ceo@xavianailartsau.space. Email is our preferred method of contact for bookings, quotes, changes and general enquiries.

3. Bookings and appointments

Appointments may be requested through our quote page or contact page, or by email. A booking is only confirmed once we confirm the appointment with you by email or in person. Requesting a booking does not, by itself, create a confirmed appointment.

Please arrive on time for your appointment. If you arrive late, we may need to shorten or adjust your service so that later appointments are not affected, and the full booked price may still apply.

4. Cancellations, rescheduling and no-shows

We understand plans change. We ask that you give us at least 24 hours’ notice if you need to cancel or reschedule an appointment. Where less than 24 hours’ notice is given, or an appointment is missed without notice, we may charge a fee of up to 50% of the booked service value. For group or event bookings, any deposit paid may be forfeited in these circumstances.

After repeated missed appointments, we may require prepayment before confirming future bookings. We will always let you know before applying any such requirement.

5. Prices, quotes and payment

• All prices are quoted in Australian dollars (AUD) and include GST where applicable.
• Written quotes provided through our quote page are valid for 14 days from the date of issue, unless the quote states otherwise.
• Payment is required at the completion of your appointment unless we have agreed to other arrangements in advance.
• We accept the payment methods displayed at our studio. Any surcharge for a particular payment method will be disclosed to you before payment is taken.

If a quoted service cannot proceed as described (for example, because of a nail or skin condition identified at your appointment), we will discuss options with you before any adjusted price applies.

6. Your responsibilities as a client

To help us provide services safely, you agree to tell us, before your service begins, about anything that may be relevant to your treatment, including allergies, skin or nail conditions, recent treatments or products used, medications, and whether you are pregnant.

For certain treatments, such as lash or brow tinting, we require a patch test at least 48 hours before your first appointment. We may decline to perform, or modify, a service where we reasonably consider it may be unsafe for you, our team or other clients. Where we do so and a consumer guarantee applies to the service, your rights under the Australian Consumer Law are unaffected.

7. Health, safety and hygiene

We follow strict hygiene, cleaning and sterilisation protocols, and our team is trained in safe work practices. Please advise us before your appointment if you have any contagious skin or nail condition. We may ask you to reschedule where a condition presents a risk to you or others, and we will always exercise that right reasonably and consistently with the Australian Consumer Law.

8. Results and reactions

Individual results vary depending on factors such as nail condition, skin type, aftercare and lifestyle. If you experience any unexpected sensitivity, irritation or allergic-type reaction after a treatment, stop using any aftercare products supplied and contact us by email promptly so we can assist and, where appropriate, arrange a remedy. Nothing in this section limits any right you may have under a consumer guarantee.

9. Consumer guarantees under Australian law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law, being Schedule 2 of the Competition and Consumer Act 2010 (Cth). Under the Australian Consumer Law, we must:

• provide services with due care and skill;
• ensure services are reasonably fit for any purpose you have made known to us; and
• provide services within a reasonable time.

If a service we provide does not meet a consumer guarantee, you may be entitled to a remedy. For a major failure, you may cancel the contract and obtain a refund, or keep the service and obtain compensation for any reduction in value. For a minor failure, we may choose to provide a remedy, such as re-performing the service, within a reasonable time.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee or right you have under the Australian Consumer Law or any other law that cannot lawfully be excluded.

10. Limitation of liability

To the fullest extent permitted by law, and except where a consumer guarantee applies, we are not liable for indirect or consequential loss arising from your use of our services or website. Where the Australian Consumer Law applies and permits a limitation, our liability for a failure to comply with a consumer guarantee is limited, in the case of services, to supplying the services again or paying the cost of having the services supplied again. Nothing in this section excludes liability for our negligence where that liability cannot lawfully be excluded.

11. Personal property

Personal items you bring to the studio remain your responsibility. To the extent permitted by law, we are not responsible for loss of, or damage to, personal property except where caused by our negligence or breach of a consumer guarantee.

12. Gift vouchers

Where we offer gift vouchers, they are valid for at least the minimum period required by law from the date of purchase, are not redeemable for cash, and cannot be replaced if lost or stolen except to the extent required by law or at our discretion.

13. Intellectual property

All content on this website, including text, design, logos and imagery, is owned by or licensed to Xavia Nail Arts Pty Ltd and is protected by Australian and international copyright laws. You may view and print pages for your own personal, non-commercial use. You must not reproduce, republish or exploit our content without our prior written consent.

14. Links to other websites

Our website may contain links to third-party websites for your convenience. We do not control, and are not responsible for, the content or practices of those websites. A link does not imply endorsement.

15. Privacy

We respect your privacy. Our collection, use and disclosure of personal information is described in our Privacy Policy. Please do not send sensitive health information by email; we will advise you how to provide it securely when required.

16. Complaints and feedback

If you have a complaint about a service, please contact us first at ceo@xavianailartsau.space so we can work to resolve it promptly. If a matter is not resolved to your satisfaction, you may also seek assistance from Consumer Affairs Victoria or the Australian Competition and Consumer Commission (ACCC).

17. Changes to these Terms

We may update these Terms from time to time. The current version will always be published on this page, with the date of the latest update shown at the top. Your continued use of our services after changes take effect constitutes acceptance of the updated Terms.

18. General

• These Terms are governed by the laws of Victoria, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of Victoria.
• If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force.
• These Terms, together with any confirmed booking details, form the entire agreement between you and us in relation to our services.
• Nothing in these Terms limits any right you have under the Australian Consumer Law.

19. Contact us

Questions, bookings and quotes: email ceo@xavianailartsau.space or use our contact page. We aim to respond to all enquiries within two business days.

Related pages: Services · Get a Quote · Privacy Policy